PRIVACY POLICY – CONVERGING PRACTICES
1. Introduction
This document sets out the privacy policy of Converging Practices, referred to in this policy as “we”, “us”, or “our”.
We are based in Australia and handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and any other applicable privacy laws. If you are located outside Australia, including in the European Union or United Kingdom, additional rights may apply to you.
This policy applies whenever we collect, hold, use, disclose, or otherwise handle personal information about you, including when you:
- visit our website
- contact us
- purchase or enquire about our products or services
- participate in training, courses, coaching, consulting, or programs
- engage with our content, communications, or platforms
This includes individuals acting in a personal capacity or on behalf of an organisation.
2. What Personal Information We Collect
We may collect personal information including:
- your name and contact details
- email address and phone number
- business, role, organisation, and professional background
- information about your goals, learning needs, interests, and circumstances
- information provided in forms, surveys, applications, or communications
- information relating to course participation, coaching, consulting, or training
- transaction and payment-related information
- engagement data relating to our website, content, and communications
- technical data such as IP address, device type, browser, and usage data
- sensitive information where you choose to provide it or where reasonably necessary
- any other information you provide to us
3. How We Collect Personal Information
We collect personal information:
- directly from you when you contact us, register, purchase, or participate
- through communications such as email, phone, social media, or messaging platforms
- through your interaction with our website, content, or advertisements
- via forms, surveys, or applications
- from third parties where appropriate and lawful
We may also collect information through cookies, analytics tools, and similar technologies to understand website usage and improve performance.
4. How We Use Personal Information
We use personal information to:
- provide training, coaching, consulting, and professional services
- deliver courses, programs, products, and resources
- process payments, registrations, and transactions
- tailor learning, content, and service delivery to your needs
- communicate with you about services, updates, and enquiries
- send marketing communications where permitted
- improve our offerings, systems, and user experience
- conduct research, analytics, and business development
- maintain records and manage business operations
- comply with legal obligations and protect our rights
You may opt out of marketing communications at any time. We may still send service-related communications where necessary.
5. Sensitive Information
We may collect sensitive information where you choose to provide it, including information relating to your personal circumstances, professional experiences, behavioural goals, or wellbeing.
We will only collect and use sensitive information where:
- you have provided consent
- it is reasonably necessary for our services
- it is required or permitted by law
Sensitive information will not be used or disclosed for third-party marketing purposes without your permission.
6. How We Share Personal Information
We do not sell your personal information.
We do not share your personal information with third parties for their own marketing purposes without your consent.
We may disclose personal information to:
- service providers who support our operations, including payment processors, platforms, hosting providers, and software tools
- professional advisers such as accountants, insurers, and legal representatives
- organisations that engage us to provide services involving you, where appropriate
- regulators, courts, or authorities where required by law
- third parties in connection with a business restructure or sale
All disclosures are made only where reasonably necessary and lawful.
7. Overseas Disclosure
We operate from Australia but may engage service providers located in other countries.
Your personal information may be stored or processed outside Australia, including in systems used for:
- payment processing
- email and communication
- course delivery and learning platforms
- analytics and data storage
We take reasonable steps to ensure that overseas recipients handle personal information consistently with applicable privacy laws.
8. De-identified Information
We may use de-identified or aggregated information for:
- research and analysis
- improving services and programs
- developing content and resources
- commercial and educational purposes
We take reasonable steps to ensure this information cannot identify you.
9. Recordings, Testimonials and Case Examples
We may deliver services via workshops, video calls, training sessions, or events.
We will not record sessions or publish identifying information about you without your consent, unless otherwise permitted by law.
We may use generalised, non-identifying insights, themes, or learnings from our work to improve our services and develop content.
10. Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.
These steps may include secure systems, access controls, and use of reputable service providers.
However, no system is completely secure and we cannot guarantee absolute security.
11. Data Breaches
If a data breach occurs, we will take reasonable steps to assess, contain, and respond to the incident.
Where required, we will notify affected individuals and relevant authorities.
12. Retention of Information
We retain personal information only as long as necessary to:
- provide services
- meet legal and regulatory obligations
- maintain business records
- resolve disputes
When no longer required, we take reasonable steps to destroy or de-identify the information.
13. Your Rights
You may have the right to:
- access personal information we hold about you
- request correction of inaccurate information
- request deletion in certain circumstances
- withdraw consent where applicable
- opt out of marketing communications
- make a complaint about how your information is handled
We may need to verify your identity before responding to requests.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
14. Children
Our services are not directed to individuals under 18 unless expressly stated.
We do not knowingly collect personal information from children without appropriate consent.
15. Nature of Services
Our services are provided for professional development, training, coaching, consulting, and educational purposes unless otherwise agreed.
They are not a substitute for medical, psychological, legal, or other professional advice.
16. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those sites.
17. Changes to This Policy
We may update this policy from time to time.
Updates will be published on our website and may be notified to you where appropriate.
18. Contact
For questions, access requests, or complaints:
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